Company Profile
Integrated Technology Haus (India)
Private Limited (ITH) based in Chennai,
India is a specialist in business
process outsourcing. Backed by expertise
in medical, IT infrastructure, software
design and software development, ITH
enables clients to focus on their
strategic value-generating competencies
by managing their administrative and
operational management through efficient
process and cost-saving techniques.
Vision, Mission and Values
Our Vision
To be a competitive provider of
technology-driven business process
outsourcing
services.
Our Mission
To deliver values to stakeholders and
achieve sustained profitability through
customer satisfaction and uncompromising
integrity.
Core Values
To achieve our vision and mission, our
people are committed to our core values Integrity, Innovation, Constructive
Communication, Team Oriented, Trust and
Commitment. We nurture our values by
providing our people an environment of
open communication, mutual respect and
long-term beneficial relationships that
are focused around giving the best to
our clients.
Our
Value Proposition
To deliver values to our customers, we
provide benefits to our clients through:
-
Revenue enhancement by implementing
efficient and cost saving end-to-end
processes.
-
Technology driven quality services
that ensures data security and
integrity on real-time basis.
-
Competent and customer-focused
service personnel who provides
accurate and quick turnaround
services.
Integrated Infrastructure
ITH ensures high quality, cost-saving
and efficient services through an
integrated processing centre in Chennai,
India, backed by a committed team who
are experts in their various fields of
expertise. To meet the different needs
of individual client, ITH provides
comprehensive and integrated
infrastructure that includes:
-
Independent Internet Leased Circuits
from multiple ISPs for data access
and redundancy..
-
Built in IT redundancies for
uninterrupted operations.
-
200% power back up.
-
Dedicated and fully equipped
training infrastructure.
-
State of the art security, fire and
access control systems.
Standards, Compliance and
Confidentiality
ITH strictly comply and meets all HIPAA
security guidelines and other relevant
codes which are periodically updated to
meet any latest changes. Extensive
policies and guidelines are designed to
ensure that all employees are committed
to uphold confidentiality, security and
integrity of clients data. Intensive
training and education are also provided
to all employees to educate them on the
possible legal and business implications
as a result of breach or violation of
the policies and guidelines.
World Class Talent Pool
India is well known as a preferred
destination for BPO services due to
availability of advance
telecommunication technology, IT
infrastructure, supportive government
policies and most of all one of the
largest pool of competent technical
talents proficient in English language
and IT.
To deliver the best to our clients we
believe that we need to have the best
talents who share our vision and values.
Through a rigorous selection process,
only candidates that meet our strict
selection criteria are hired. Having
employees who are competent and believe
in our vision and values ensure that
services provided to our clients are of
highest quality but at a very competitive price.
Developing Human Capital
People are our most valuable assets. We
demonstrate this philosophy by
continuously investing in an integrated
and comprehensive technical and people
development programs that develops their
competencies. The comprehensive programs
cover topics in the areas related to
their technical expertise as well as
ethics, language, communication and
customer service. The benefits are
transferred to our clients as our
trained and competent personnel in turn
ensure that they understand and deliver
the needs of our clients.
Comprehensive Services & Technology
Offerings
ITH has the capability to provide
comprehensive BPO services and is an
integrated IT system solution provider
with strong capabilities in designing,
building and deploying customized IT
solutions. Being affiliated with an
established technology and education
group in Malaysia Integrated
Technology Haus, University College of
Management & Technology, and Advanced
Technology and Management Group of
Colleges, we have the competencies to
provide solutions that meet the specific
needs of our customers. The Group,
backed by solid financial standing, has
invested significant resources in its
own Research and Development Unit that
are capable of developing its own
in-house products and solutions.
ITH provides full spectrum of BPO
services covering:
-
Data entry
-
Rules-set processing
-
Decision-making
-
Direct customer interface
-
Expert knowledge services
ITH
expertise in IT enables us to offer
services in:
- IT
Consulting
-
Facility Management Services
- Software Design & Development
-
System Integration
- Application Development &
Maintenance
The
Group's software design and development
team has successfully developed
proprietary software that caters for the
need of our clients:
- Knowledge & Learning Management
System (KLAS) that integrates
Content Management, Learning
Management and Campus Management
systems A comprehensive and
flexible knowledge and learning
software platform that delivers
institutional-wide portal, online
communities and e-learning.
- Enterprise Desktop Management
Software that includes Computer
Hardware & Software Inventory System
(CHASISS) and Network Monitoring
System (NMS).
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